Q: Do we earn donations on customer orders made prior to my group enrolling in Velocity?
Q: When will I receive my donation check?
Q: Can I earn donations if one of my supporters called a different Verizon number to place their order?
Q: How do I update my flyer and my account?
Q: How do I change the organization name on my flyer?
Q: I know my organization is enrolled in Velocity so why can't I find them when I search Participating Organizations?
Q: Why can't I find my Organization when I attempt to "Enroll a Group"?
Q: Do we earn donations on customer orders made prior to my group enrolling
in Velocity?
A: Donations are not paid retroactively on products your supporters
already had on their Verizon account prior to your group enrolling. You only earn
donations when your supporters order new qualifying* Verizon products by calling
1-888-695-5299 and providing your Tracking Code.
For example:
- If a new Verizon customer orders Verizon FiOS Triple Freedom (TV, Internet, Phone
and Long Distance) you earn $65 on the new Triple Freedom order.
- If an existing Verizon customer who already had FiOS Internet, adds new FiOS TV
service to their account, you earn $20 on the new FiOS TV order.
See Eligible Products page for more information.
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Q: When will I receive my donation check?
A: Donation payments are processed monthly on orders that remain
in billing a minumum of 30 days. As a result, there may be up to a 60-day lag to
receive donation payments. For faster payment, sign-up for our Electronic Funds
Transfer option.
Download the EFT form
and fax to 1-866-304-1033.
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Q: Can I earn donations if one of my supporters called a different Verizon number
to place their order?
A: Unfortunately no. We have no way of tracking orders unless they
are placed by calling our special Velocity Sale Center at 1-888-695-5299. Hours
of operation are Monday through Friday 8:00 a.m. and 5:00 p.m. EST. Your supporters
must provide your tracking code at the time of order.
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Q: How do I update my flyer and my account?
A: Go to
verizon.com/velocity:
- "Sign In" to your online Account (bottom of the left navigation.)
- Select "My Account"
- Click the icon under the Edit heading which will open your account page where you
can make updates to your mission and your account.
- Click "Submit" when done. And if you changed your flyer, a new one will be emailed
to you shortly.
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Q: How do I change the organization name on my flyer?
A: Send an email to
verizonvelocity@verizon.com with your request. If
the name is approved and we can confirm it's related to the Tax ID, we'll make the
change for you and send you an email with your updated flyer within 2 business days.
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Q: I know my organization is enrolled in Velocity so why can't I find them when
I search Participating Organizations?
A: The Participating Organization search (and the Nonprofit Search)
use common search logic. You are probably entering terms that are too narrow or
too specific. For example, leave off hyphens or "s" for plural. Try searching on
a unique part of the org name and the city name. If you're still having trouble,
send us an
email and we'll help
you find them.
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Q: Why can't I find my Organization when I attempt to "Enroll a Group"?
A: If you recently registered with the IRS, there is a chance that
your organization has not yet been included in the IRS Business Master File.
Verizon works with
GuideStar to verify an
organization’s nonprofit status. GuideStar's information is 100% compliant with
IRS guidelines for verifying charitable status and is updated from the IRS Master
Business File on a monthly basis. Please follow the directions below to register
your nonprofit with GuideStar. Once registered, you can participate in Velocity.
You also make it easier for your nonprofit to receive donations in general.
Once you have provided the correct documentation, GuideStar will add your organization
to their database within 5 working days. At this time, you will need to re-enter
your Velocity registration.
NOTE: We realize that for federal income tax purposes, the IRS
treats churches (the IRS includes temples, mosques, and shrines in the definition
of "churches"), their integrated auxiliaries, and conventions or associations of
churches as exempt organizations. Because these organizations are not required to
apply to the IRS for tax-exempt status, many do not appear in the GuideStar database.
If your organization is registered with IRS:
If the IRS has determined that your organization is exempt under Section 501(c)(3),
please forward a copy of your IRS letter of determination, the letter the IRS sent
stating that your organization’s application for tax exemption (IRS Form 1023) was
approved. Fax the document to (757) 229-8912; please be sure to include contact
information with the fax.
If your organization is NOT registered with IRS:
GuideStar will gladly add a church,
temple, mosque, shrine, integrated auxiliary, or convention or association of churches
to the database if the organization sends the following documentation to GuideStar.
Note: You must provide all three of the items listed below -- year established,
EIN issuance letter or other documentation, and proof of faith-based or tax-exempt
status -- to be added to GuideStar's database. Fax the documents to (757) 229-8912;
please be sure to include contact information with the fax.
- Year established.
- EIN (Employer Identification Number) issuance letter received from the IRS. If you
do not have an EIN issuance letter, you can substitute a document that your organization
has received from the IRS that shows your EIN, such as a payroll tax coupon book.
- Proof of faith-based or tax-exempt status
If your organization is a church or religious school, fax one of the following documents:
- Letter of determination from the IRS confirming exempt designation. This is a requirement
for ministries. Ministries must have an IRS letter of determination in order to
be listed.
- A denominational listing (i.e., Kenedy Directory, Lutheran Directory, state letter
for churches).
- Listing on a National Church Directory Web site (i.e., The National Presbyterian
Church Directory, Baptist General Conference Churches, Unitarian Universalist Association).
If your organization is an independent (non-denominational) church, you must provide
a state registration letter proving the state recognizes your organization as a
church. If none of the above is available, you must provide the Sales & Use tax
exemption issued to your organization by the state.
If you are a government entity (including public or private schools)
An organization that wants to be added to the GuideStar database and has not registered with the IRS because
it is a government entity (i.e. City of San Bernardino, LimeStone County Commission, public school districts,
military programs) must provide both of the following items to GuideStar:
- A copy of the EIN issuance letter.
- Statement on letterhead stating the organization is a government entity.
GuideStar will verify the information in a follow-up phone call. The organization will not be added to
GuideStar until a GuideStar staff member has verified that the organization is a government entity.
If you need more information, contact GuideStar directly at
guidestar.org.
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