As a company that serves millions of customers, it is imperative that we have an inclusive workforce. The most powerful communications solutions come from the widest range of thoughts and ideas and it is our people who will distinguish us in the marketplace.

Our definition of diversity includes the whole range of human differences, including age, ethnicity, education, sexual orientation, work style, race, gender and more. Over time, we have made diversity an integral part of our business, from work force development and supplier relationships to economic development, marketing and philanthropy.

The diverse minds, experiences, culture and unique perspectives of our employees are what give us our competitive advantage. Diversity and inclusion are a critical link to our customers, communities and shareholders. Verizon firmly believes that embracing and cultivating diversity in our corporate culture is both the right business strategy and the right thing to do.

Our Service Delivery
As a service business, we pride ourselves in the ability to understand and respond to the needs of our customers—many of whom have told us they prefer to talk to someone who speaks their language. And we do. Our Multilingual National Centers are responsible for sales and service to Verizon's small business and consumer customers in their own language, including Russian, Spanish, Mandarin, Korean, Vietnamese, and Cantonese. Verizon also has two Centers for Customers with Disabilities that provide services for customers who are hearing, motion and vision impaired. These centers serve Verizon customers nationwide. This team of employees from diverse backgrounds is committed to meeting the needs of our customers who have disabilities that may otherwise prevent them from taking advantage of some of the services we offer.